Shipping Time

- Standard Shipping, FREE, within 10-20 business days.
- Express Shipping (DHL, Added fee will be charged), for Sexy LINGERIES ONLY, within 4-7 business days.
- Preparation for delivery usually takes 1-3 business days.

Bonus Tips for Shipping

1, All sex toys products (EXCEPT LINGERIS) can't be shipped by Express shipping due to the shipping rules.

Order Tracking

Your order can be tracked in details only when it arrives in US Facility. Kindly allow 2-3 days of shipment to US, even possible " not found ". Thanks for your patience.
Tracking URL: www.17track.net/en.
Let me know if you have any quesion, Email:service@thrillhug.com

Return&Refund

Return and Conditions including (but not limited to)：
1, We accept returns only if wrong goods were shipped or goods have visible/functional defects.
2, You must email us reasons for return before returning goods.
3, Please do not return items to us without prior notification and return authorization
4, Sale/clearance items cannot be returned or exchanged if goods don not have any visible/functional defects.
5, We accept returns within 14 days from the date of delivery received.
6, Item must be in perfect unused condition with tags in place.
7, We do not accept responsibility for returned item until it is received back.
8, We do not accept liability for lost packages and goods damaged in transit.
9, Added shipping charges are non-refundable.

Just follow the following four steps for a full refund or exchange：

1.Email to customer service:sevice@thrillhug.com.
2.Package your return securely. Include as much original packaging as possible.
3.Take it to the post office and ask for a tracking number.
4.Your return will be processed and a replacement or a refund will be issued.